Frequently Asked Questions
Can I send a copy of my documents or do I need to send an original?
Emailing your legal documents to IPS greatly improves the speed with which we can get your documents scheduled for service. However, if your document has special markings or colors that makes it uniquely original, you may want to mail it to us.
You may also want to consult with the clerk’s office where you filed your case about what their requirements may be. However, with more counties moving toward e-filing, serving a copy rather than an original has become less of an issue.
Where Should I Send my Documents?
If mailing, send all documents to the Des Moines office for logging and tracking:
|Iowa Process Service
Attn: Processing Department
901 North Buxton Street
Indianola, Iowa 50125
|If emailing, send to:
Your documents will be logged in and then assigned to the server the next working day.
Do you accept credit cards?
Yes, IPS accepts all major credit cards including American Express.
If paying with American Express, however, IPS charges 3 percent of the total balance.
This is to cover their additional fees. This applies to American Express cards only.
Do you serve outside of Des Moines?
Yes! While IPS is headquartered in Des Moines, Iowa, we serve the Des Moines area as well as the every county in Iowa and nationwide! We serve all major counties in Iowa including Polk, Black Hawk, Dallas, Linn, Johnson, Scott, Story and Woodbury.
I’m not sure where the defendant is located now, can you help?
Yes. When you hire IPS to provide process service, you are entitled to one free restricted database search – a $60 value! However, if further research is necessary, ask to speak with our investigative department about further search options that are available to you.
How do you calculate your rates?
Rates for delivery of legal documents ranges between $49.00 – $175.0 and are determined by three factors: location, number of people being served, and the priority level assigned selected. Priority levels include: Routine (1-3 days); Next Day or Same Day Service. Nationwide process service is available through our trusted affiliates for one flat rate of $150.00.
What is the difference between the following documents?
Affidavit of Service * Proof of Service * Return of Service
All of these terms refer to the the same document. This is the document that the server prepares, signs and files testifying to the court that he or she delivered your legal documents. See example IPS affidavit below.
I need to get an out-of-state subpoena issued and served in Iowa.
Contact the clerk’s office in the Iowa county where you would like your out-of-state subpoena issued and ask what they require. Typically, counties require a letter instructing the clerk to issue the subpoena and a filing fee for doing so. Once you have that, you can send it to IPS for delivery.
However, in order to save a lot of back and forth between the clerk’s office, your office and IPS, many of our clients simply send the filing fee and directional letter to the clerk directly to IPS, we take it to the clerk’s office and have the subpoena issued, and then IPS takes the issued subpoena and serves it. Call IPS to discuss in more detail.
Does IPS advance witness fee checks?
Yes, IPS frequently advances witness fee checks. There is a small charge for advancing funds.
Can IPS act as a receiver of subpoenaed documents?
Yes, IPS frequently is called upon as the receiver of subpoenaed documents. We will provide a receipt to the person submitting the documents and forward the documents the same day we receive them.
To view an example of an IPS Affidavit, click here.
To view an example of an IPS Status Report, click here.
Protecting your private information is our priority. IPS does not sell, rent or lease its customer lists to third parties.
Service fees for jobs cancelled before service has been attempted will be refunded minus any administrative costs incurred by IPS. Once an attempt has been made, IPS cannot refund any service fees.
Service attempts are made in line with the level of service requested. Notarized affidavits of service (testifying to the court that your documents were delivered) are mailed within one to two weeks following service. For e-filed cases in Iowa, affidavits will be e-filed by IPS. All other affidavits will be returned to you for filing with your court case.