Frequently Asked Questions

Can I send a copy of my documents or do I need to send an original?

Emailing your legal documents to IPS greatly improves the speed with which we can get your documents scheduled for service. However, if your document has special markings or colors that make it uniquely original, you may want to mail it to us.

You may also want to consult with the clerk’s office where you filed your case about what their requirements may be. However, with more counties moving toward e-filing, serving a copy rather than an original has become less of an issue.

Where Should I Send My Documents?

If mailing, send all documents to:

Iowa Process Service
1604 Country Club Rd
Indianola, Iowa 50125
If emailing, send to:

Do you accept credit cards?

Yes, IPS accepts all major credit cards including American Express.

Where do you serve?

We serve every county in Iowa and nationwide as well.

I’m not sure where the defendant is located now, can you help?

Yes. We have extensive research and locate databases as well as a licensed private investigator if needed.

How do you calculate your rates?

Rates are determined by three factors: location, number of people being served, and the priority level selected.  Priority levels include Routine (1-3 days); Next Day or Same Day Service. Nationwide process service is available through our network process servers. We are happy to provide quotes before services.

What is the difference between the following documents?

Affidavit of Service * Proof of Service * Return of Service

All of these terms refer to the same document. This is the document that the server prepares, signs, and files testifying to the court that he or she delivered your legal documents.

Does IPS advance witness fee checks?

Yes, IPS frequently advances witness fee checks.

Can IPS act as a receiver of subpoenaed documents?

Yes, IPS frequently is called upon as the receiver of subpoenaed documents. We will provide a receipt to the person submitting the documents and forward the documents the same day we receive them.

Privacy Policy

Protecting your private information is our priority. IPS does not sell, rent or lease its customer lists to third parties.

Refund/Cancellation Procedure

Service fees for jobs canceled before service have been attempted will be refunded minus any administrative costs incurred by IPS. Once an attempt has been made, IPS cannot refund any service fees.

Delivery Policy

IPS will provide updates on service and will provide a notarized affidavit by email and mail promptly after service is complete. IPS will e-file all affidavits in the State of Iowa if acceptable.